Return Policy

YOUR SATISFACTION IS GUARANTEED.

When shopping at moniker.glass you can always change your mind......

You will be allowed to return / exchange any Product that you are not satisfied with for any reason; within 7 days of receipt of the product.

Just follow these simple steps:

1. On the My Orders, page click on create return and select the order you want to return along with the reason for the return and click on the Confirm Return button. A return / exchange request shall be generated and shared with You upon registration of Your request.

2. Pack item(s) in the original packaging including any documentation such as invoice copy, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.

3. Write the address of the company outside of the package covering any previous address label, company address is mention on the invoice. Please ship the product(s) to the below address:

MONIKER
1015 Sri Balaji Nivas,17E Cross Indirangar 2nd Stage, Bangalore - 560038.
Karnataka

1. If you prefer to chat or talk to us our number is +91-9740036743. to assist you with your returns process.

REFUNDS AND REPLACEMENTS

• Any Products that are sought to be returned / exchanged, must be returned in the original condition in which they were received, with all the accompanying packaging and accessories. Further, a copy of the invoice will have to be sent to Moniker along with the Product sought to be returned. Moniker can refuse to accept the Products for return / exchange, if the aforesaid conditions are not satisfied and / or if the Products are found to have been damaged and not in the original condition.

• Where request for return of any Product is accepted by Moniker, then, Moniker shall refund the value of such Product as originally paid by You in such manner as it deems fit at its sole discretion. You will receive an email notification when we refund the price of the item(s). Refunds normally arrive within 7-10 business days of receipt.

• Where request for exchange of any Product is accepted by Moniker, then, Moniker shall arrange for replacement of said Product with the same Product or an equivalent Product to the buyer when the original product has been received and processed at our warehouse.

• We only accept returns on items purchased from moniker.glass and or it's official pages on Amazon, Flipkart, Myntra. As Moniker is a D2C brand, we have no other sales channels for our products. If you find our products being sold by any other business, do not buy our products from such vendors.

• In case of self-ship, please send a scanned copy of the courier bill along with your order details to support@moniker.glass to get a refund of the courier charges incurred by you.